Privacy Policy

This Privacy Policy explains how SEO-Canberra.com.au collects, uses, discloses, and otherwise processes personal information in connection with our website and services. We are committed to protecting your privacy and ensuring you have a positive experience on our website. This policy applies to all visitors and users of our website located at https://seo-canberra.com.au.

This Privacy Policy is effective as of April 18, 2026, and complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable Australian privacy legislation.

Information We Collect

Personal Information You Provide Directly

We collect personal information that you voluntarily provide to us through various means, including:

• Contact forms on our website
• Email communications
• Inquiry submissions and service requests
• Account registration or profile creation
• Telephone conversations
• Social media interactions
• Feedback, surveys, and testimonials

The types of personal information we may collect include your name, email address, phone number, business name, physical address, website URL, and any other information you choose to provide in your communications with us.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• Internet Protocol (IP) address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or source
• Device type and unique device identifiers
• Geographic location (based on IP address)
• Clickstream data and user interactions
• Search queries and keywords used

This information is collected through server logs, cookies, web beacons, and similar tracking technologies.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytics data. Cookies are small text files stored on your device that help us recognize you on subsequent visits.

We use the following types of cookies:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Collect data about how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to deliver targeted advertising

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality. For detailed information about our cookie usage, please refer to our Cookie Policy.

Third-Party Information

We may receive information about you from third-party sources, including:

• Analytics providers
• Advertising networks
• Social media platforms
• Business partners and referral sources
• Publicly available sources

How We Use Information

We use the information we collect for the following purposes:

• Providing and improving our SEO services and website functionality
• Responding to your inquiries and service requests
• Sending marketing communications, newsletters, and promotional materials (with your consent)
• Personalizing your website experience
• Analyzing website usage patterns and user behavior
• Conducting market research and customer satisfaction surveys
• Improving our website design, content, and services
• Detecting, preventing, and addressing fraud, security issues, and technical problems
• Complying with legal obligations and enforcing our terms of service
• Creating aggregated, de-identified data for statistical and analytical purposes
• Delivering targeted advertising and personalized content
• Maintaining business records and customer relationships

We will only use your personal information for purposes that are compatible with the purposes for which it was collected, unless we obtain your consent or are required by law.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Your explicit consent
• Performance of a contract with you
• Compliance with legal obligations
• Protection of vital interests
• Legitimate interests pursued by us or third parties
• Public task or official authority

Information Sharing and Disclosure

When We Share Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We share information with third-party service providers who assist us in operating our website and conducting our business, including hosting providers, email service providers, analytics platforms, and payment processors
• Business Partners: We may share information with business partners for joint marketing initiatives or service delivery
• Legal Requirements: We may disclose information when required by law, court order, government request, or to protect our legal rights
• Business Transfers: In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction
• With Your Consent: We may share information when you explicitly authorize us to do so
• Aggregated Data: We may share aggregated, de-identified information that cannot reasonably identify you

Third-Party Service Providers

We work with the following categories of third-party service providers:

• Cloud hosting and storage providers
• Email marketing and communication platforms
• Analytics and data analysis services
• Advertising networks and marketing platforms
• Payment processors and financial institutions
• Customer relationship management systems
• Website security and monitoring services

We ensure that all service providers are contractually obligated to maintain the confidentiality and security of your personal information and to use it only for the purposes we specify.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Secure Socket Layer (SSL) encryption for data transmission
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection and privacy practices
• Secure password policies and authentication protocols
• Regular backup and disaster recovery procedures
• Compliance with industry security standards

While we strive to protect your information using reasonable security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use our website at your own risk. Please notify us immediately if you suspect any unauthorized access to your account or personal information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the context of the processing and our legal obligations.

When information is no longer needed, we securely delete or de-identify it. However, we may retain certain information for archival, legal, or business purposes as permitted by law.

Your Privacy Rights

Access to Your Information

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your information in a clear and understandable format within a reasonable timeframe, typically within 30 days of your request.

Correction and Update

You have the right to request correction or update of any inaccurate, incomplete, or outdated personal information we hold about you. We will make reasonable efforts to correct any information you identify as inaccurate.

Deletion and Erasure

You have the right to request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, or when you withdraw your consent. Please note that we may retain certain information as required by law or for legitimate business purposes.

Objection and Opt-Out

You have the right to object to the processing of your personal information for marketing purposes. You can opt out of marketing communications by clicking the unsubscribe link in our emails or by contacting us directly. Opting out of marketing communications will not affect our ability to send you transactional or service-related messages.

Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, which we will provide to you or transmit to another organization of your choice.

How to Exercise Your Rights

To exercise any of these rights, please contact us at hello@seo-canberra.com.au with your request. We will verify your identity before processing your request and will respond within the timeframe required by law. If we are unable to fulfill your request, we will explain the reasons for our refusal.

Marketing Communications

We may send you marketing communications, including newsletters, promotional offers, and updates about our services. We will only send marketing communications to you if you have opted in or consented to receive them.

You can manage your marketing preferences and unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us at hello@seo-canberra.com.au
• Updating your preferences in your account settings

Please note that even if you opt out of marketing communications, we will continue to send you transactional messages related to your account and our services.

Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information and terminate the child's account.

For children aged 13 and older but under 18, we provide additional privacy protections and limit the collection and use of their information. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately at hello@seo-canberra.com.au.

International Data Transfers

Your personal information is primarily stored and processed in Australia. However, we may transfer your information to other countries for processing by our service providers or business partners. When we transfer information internationally, we implement appropriate safeguards to protect your information, including standard contractual clauses, adequacy decisions, or your explicit consent.

By using our website and providing your personal information, you consent to the transfer of your information to countries outside Australia, which may have different privacy laws than your country of residence.

Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy does not apply to third-party websites or services, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party websites or services before providing your personal information. Your use of third-party websites and services is subject to their terms and privacy policies.

Analytics and Advertising

Analytics Services

We use analytics services to understand how visitors use our website and to improve our services. These services may collect information about your browsing activity, including pages visited, time spent on pages, and referral sources.

Analytics providers may use cookies and similar tracking technologies to collect this information. The information collected is typically aggregated and de-identified, but may include your IP address and other identifiers.

Advertising and Remarketing

We may use advertising networks and platforms to display targeted advertisements to you based on your interests and browsing activity. These services may use cookies, pixels, and other tracking technologies to collect information about your online behavior across multiple websites.

You can control targeted advertising preferences through your browser settings or by opting out through industry opt-out mechanisms such as the Digital Advertising Alliance or Network Advertising Initiative.

Cookie Policy

For detailed information about the cookies we use, how we use them, and how to manage your cookie preferences, please refer to our Cookie Policy. The Cookie Policy provides comprehensive information about cookie types, purposes, and your rights regarding cookie usage.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the effective date at the top of this policy.

Your continued use of our website following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: hello@seo-canberra.com.au
• Business Address: Canberra, Australian Capital Territory, Australia
• Website: https://seo-canberra.com.au

We will respond to your inquiry within a reasonable timeframe, typically within 10 business days.

Privacy Commissioner Complaints

If you believe we have breached the Privacy Act 1988 (Cth) or the Australian Privacy Principles, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

You can contact the OAIC at:

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au

We encourage you to contact us first to attempt to resolve any privacy concerns before lodging a formal complaint with the OAIC.

Last Updated: April 18, 2026